Privacy Policy
Effective Date: July 9, 2026
Matrix Rental Solutions ("Matrix," "we," "our," or "us") respects your privacy and is committed to protecting the personal and financial information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Matrix Rental Solutions platform, including our Universal Rental Application ("URA"), MAIA (Matrix Asset & Income Analysis), and related services.
1. Information We Collect
Depending on how you use our services, we may collect:
Personal Information
- Name
- Address
- Email address
- Phone number
- Date of birth
- Government-issued identification
- Employment information
- Rental history
- Household information
Financial Information
With your explicit authorization, we may collect financial information from connected financial institutions through third-party financial data providers. This may include:
- Bank account ownership information
- Account balances
- Transaction history
- Income deposits
- Account type
- Routing and account information (tokenized when available)
Matrix never collects your online banking credentials.
2. How We Use Your Information
We use your information to:
- Process rental applications
- Verify applicant identity
- Verify bank account ownership
- Analyze income and cash flow
- Calculate affordability and ability-to-pay metrics
- Detect fraud and document inconsistencies
- Support rental underwriting decisions
- Facilitate authorized ACH payments
- Improve our products and services
- Comply with legal obligations
Financial information is only accessed with your authorization.
3. Financial Account Connections
If you choose to connect a financial account, you authorize Matrix and our financial data providers to retrieve information from your financial institution on your behalf.
We use this information solely for purposes authorized by you, including:
- Income verification
- Asset verification
- Rental affordability analysis
- Account ownership verification
- Fraud prevention
- Payment authorization
You may disconnect your financial accounts at any time.
5. Third-Party Service Providers
Matrix uses trusted third-party providers to perform services including:
- Payment processing
- Financial account connectivity
- Identity verification
- Credit reporting
- Fraud detection
- Cloud hosting
- Security monitoring
These providers may process personal information only for authorized business purposes.
6. Data Security
Matrix maintains administrative, technical, and physical safeguards designed to protect your information. These measures include:
- Encryption in transit using TLS
- Encryption of sensitive data at rest
- Role-based access controls
- Audit logging
- Continuous security monitoring
- Secure cloud infrastructure
No system can guarantee absolute security; however, Matrix continually works to protect customer information.
7. Data Retention
We retain information only as long as necessary to:
- Provide requested services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain required business records
Financial data is retained only as necessary to support authorized services and applicable legal requirements.
8. Your Rights
Subject to applicable law, you may:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of eligible information
- Withdraw consent for financial account access
- Request information regarding how your data is processed
Certain information may be retained where required by law.
9. Children's Privacy
Matrix services are not directed to children under 18 years of age.
We do not knowingly collect information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Material changes will be posted on this page with an updated Effective Date.
11. Contact Us
12. Financial Data Disclosure
When you choose to connect a financial account through Matrix:
- You authorize Matrix and its authorized financial connectivity providers to access the account information you select.
- Matrix uses this information only to provide rental application, underwriting, affordability analysis, identity verification, fraud prevention, and payment-related services.
- Matrix does not access financial information without your authorization.
- You may revoke access at any time by disconnecting your linked account or contacting Matrix.